Sales, Cancellation & Refund Terms
The distance sales agreement, pre-information terms, and cancellation and refund policies for all academic consultancy, exam preparation, and tutoring packages provided by Oriens Academy are consolidated below under a single legal framework.
1. Distance Sales Agreement
This Distance Sales Agreement ("Agreement") has been concluded electronically between the Service Provider and the Buyer / Service Recipient in accordance with consumer protection regulations.
1. Parties
SERVICE PROVIDER: Oriens Academy Website: https://oriens-academy.com Address: Emaar Square, The Heights E Block, Ünalan Mah., Libadiye Cd. No:82, Üsküdar / Istanbul Email: info@oriens-academy.com / info@oriens-academy.com Phone: 0850 304 04 67 | WhatsApp: +90 544 293 90 40
BUYER / SERVICE RECIPIENT: The individual or legal entity purchasing online academic tutoring, exam preparation, or admissions advisory packages on oriens-academy.com whose contact and billing details are registered during checkout or within their student account.
2. Subject of the Agreement
The subject of this Agreement is the determination of rights and obligations regarding the sale and delivery of online exam preparation, tutoring, and academic consulting packages ordered electronically by the Buyer on oriens-academy.com.
3. Scope of Service
The services covered encompass one-on-one or group online lessons, mock exam assessments, and mentorship sessions for international exams including SAT, IB, AP, ESAT, TMUA, IGCSE, GRE, GMAT, UCAT, IMAT, and global university admissions.
4. Package and Lesson Information
The package type, total lesson hours, validity, and features are clearly specified in the Order Summary and Pre-Information Form confirmed by the Buyer prior to purchase.
5. Total Payment Amount
The total payable amount is the final price calculated after deducting applicable discounts and coupons from the package list price. All applicable taxes and service fees are included.
6. Discounts and Coupons
Discounts and promotional codes are validated at checkout and deducted from the payable total. Promotional conditions apply only to the designated package and time frame.
7. Payment Methods
Payments can be made by credit or debit card through PayTR's secure payment infrastructure on the official platform.
8. Secure Card Payment via PayTR
Card payments are processed securely through PayTR Payment and Electronic Money Institution infrastructure with 256-bit SSL encryption and mandatory 3D Secure verification. Card credentials are never stored on Oriens Academy servers.
10. Service Delivery
Upon successful payment, lesson credits are allocated to the student portal. Sessions are conducted online via video conferencing platforms at mutually agreed schedules.
11. Scheduling and Attendance
Lesson scheduling is coordinated through the student dashboard or assigned academic coordinators. Both parties commit to adhering to scheduled class timings.
12. Cancellation and Refund Principles
The Buyer is entitled to statutory consumer rights. If no lesson sessions have commenced, a full refund may be requested within statutory cancellation windows.
13. Refund Calculation for Utilized Lessons
If one or more lessons have already been completed under a package, completed lessons are calculated and deducted based on the undiscounted standard single-lesson list price communicated at purchase time.
The total cost of completed lessons is deducted from the actual total amount paid by the customer for the package.
Any remaining positive balance is refunded to the original payment method in accordance with applicable regulations and payment processor settlement cycles.
This calculation shall under no circumstances generate additional debt or a negative balance for the customer.
14. Statutory Consumer Rights
All consumer rights arising under applicable legislation are fully preserved and respected.
15. Contact and Support
For billing, scheduling, or service inquiries, you can reach the Service Provider via info@oriens-academy.com, info@oriens-academy.com, or 0850 304 04 67.
16. Dispute Resolution
Disputes arising from this Agreement shall be submitted to Consumer Arbitration Committees or Consumer Courts within statutory jurisdiction thresholds.
17. Electronic Confirmation and Enforcement
The Buyer declares having reviewed, understood, and agreed to all terms of this Agreement electronically before placing the order. The Agreement takes effect immediately upon payment confirmation.
2. Cancellation & Refund Policy
Oriens Academy provides transparent, fair, and compliant refund terms for our international academic tutoring and university admissions programs.
1. Cancellation Before Service Commencement
If no tutoring sessions have taken place under the purchased package, the Buyer may request cancellation and receive a full refund within statutory cancellation periods without penalty.
2. Refund Calculation for Partially Used Packages
If one or more lessons have already been completed under a package, completed lessons are calculated and deducted based on the undiscounted standard single-lesson list price communicated at purchase time.
The total cost of completed lessons is deducted from the actual total amount paid by the customer for the package.
Any remaining positive balance is refunded to the original payment method in accordance with applicable regulations and payment processor settlement cycles.
This calculation shall under no circumstances generate additional debt or a negative balance for the customer.
All statutory consumer rights under applicable law are preserved.
3. Refund Calculation Example
The following is an illustrative calculation demonstrating how the rule operates (actual refunds are calculated based on the confirmed package and lesson rates at the time of purchase):
- Actual amount paid for package: 27,000 TRY
- Undiscounted standard single-lesson list price at purchase: 3,200 TRY
- Completed / utilized lessons: 3 lessons
- Lesson usage deduction (3 × 3,200 TRY): 9,600 TRY
- Refundable remaining balance (27,000 TRY - 9,600 TRY): 17,400 TRY
4. Processing and Payouts
Refund requests must be submitted in writing to info@oriens-academy.com. Approved refunds are credited back to the original card or bank account according to standard banking processing cycles.
5. Support Contact
For inquiries regarding refunds and accounting, please contact info@oriens-academy.com or our support line at 0850 304 04 67.
3. Pre-Information Form
This Pre-Information Form is provided in accordance with consumer regulations to inform the Buyer prior to confirming their online order.
1. Service Provider Details
Service Provider: Oriens Academy Website: https://oriens-academy.com Address: Emaar Square, The Heights E Block, Ünalan Mah., Libadiye Cd. No:82, Üsküdar / Istanbul Email: info@oriens-academy.com / info@oriens-academy.com Phone: 0850 304 04 67 | WhatsApp: +90 544 293 90 40
2. Key Characteristics and Price
The package name, lesson count, list price, applied discounts, and total payable amount are explicitly displayed on the checkout confirmation screen and order summary.
3. Payment and Performance
Payments are accepted by credit or debit card through PayTR's 256-bit SSL infrastructure. Lesson credits are allocated to the selected learner account upon payment confirmation.
4. Cancellation and Refunds
Buyers can request cancellation prior to lesson delivery. Where lessons have commenced, the deduction rule set out in the Cancellation & Refund Policy applies.
5. Refund Deduction Rule
If lessons have been used, completed lessons are deducted at the undiscounted standard single-lesson list price communicated at purchase, and the remaining balance is refunded. Statutory rights are fully preserved.
6. Inquiries and Complaints
Inquiries or complaints may be directed to info@oriens-academy.com or submitted to competent Consumer Arbitration bodies.